RONJI (“we”, “us”, “our”) operates the website www.ronjijewelry.com (the “Site”), powered by Shopify. This Privacy & Cookie Policy explains how personal information is collected, used, stored and shared when you visit our website, purchase our jewellery, request a bespoke piece or otherwise communicate with us.
We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with our website, we may collect the following information:
Personal and contact information: Your name, email address, telephone number, billing address and shipping address.
Order and payment information: Details of products purchased, order history, transaction information, payment method and payment confirmation. Payments are processed through Shopify and its payment service providers. We do not ordinarily receive or store complete payment card details.
Communications: Information you provide when contacting us, requesting a bespoke design or making an enquiry.
Technical and usage information: Your IP address, browser type, device information, time zone, referring websites, pages visited and interactions with our website.
Account information: Where customer accounts are available, we may process account details, preferences and settings.
This information may be collected directly from you, automatically through our website, or through service providers involved in operating our online store.
2. HOW WE USE YOUR INFORMATION
We process personal information for the following purposes:
- To process payments, fulfil orders and arrange deliveries.
- To communicate regarding purchases, bespoke enquiries, returns and customer service.
- To maintain and improve our website and shopping experience.
- To protect our website and customers against fraud and unauthorised activity.
- To comply with legal, tax and accounting obligations.
- To send marketing communications where permitted by applicable law.
- To measure website performance and the effectiveness of advertising, where applicable and subject to required consent.
Under the GDPR, our legal bases for processing include the performance of a contract, compliance with legal obligations, our legitimate interests and your consent, where required.
3. COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to support its functionality and improve the shopping experience.
These technologies may include:
Essential cookies: Required for the operation of our website, shopping cart, checkout, security and other necessary functions.
Analytics cookies: Used, where enabled, to understand how visitors interact with our website and help improve its performance.
Marketing cookies: Used, where enabled, to measure advertising effectiveness and provide relevant marketing content.
Where required by applicable law, non-essential cookies and similar technologies are used only after you have provided consent.
You can accept, reject or manage non-essential cookies through the cookie consent banner displayed on our website.
You may also change your preferences later using the Cookie Preferences option available on our website.
You can additionally manage cookies through your browser settings. Disabling essential cookies may affect certain website functions.
4. SHARING PERSONAL INFORMATION
We share personal information only where necessary for operating our business, providing services or meeting legal obligations.
This may include sharing information with:
Shopify: Our e-commerce platform provider, which processes information necessary to operate the online store, checkout and related services.
Payment service providers: To securely process transactions and prevent payment fraud.
Delivery partners: Such as DPD, DHL, TNT or FedEx, where applicable, to arrange and complete deliveries.
Technical and marketing service providers: Where used, to support website functionality, analytics, customer communications and advertising.
Public authorities: Where disclosure is required by applicable law or valid legal process.
Shopify may also process personal information for its own purposes, including certain enhanced services. More information is available in the Shopify Consumer Privacy Policy.
We do not sell customer contact information as a standalone commercial product. Certain advertising-related data disclosures may nevertheless be classified as a “sale” or “sharing” under some privacy laws, and applicable opt-out rights will be respected.
5. MARKETING COMMUNICATIONS
If you subscribe to our newsletter or otherwise provide the necessary permission, we may send you information about new collections, products, events and other RONJI updates.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in those communications.
Unsubscribing from marketing does not prevent us from sending necessary transactional communications, such as order confirmations or shipping notifications.
6. DATA STORAGE, SECURITY & RETENTION
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Our online store is hosted by Shopify, which provides infrastructure and security measures for e-commerce operations.
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, comply with applicable legal obligations, resolve disputes or protect our legitimate interests.
Order and transaction information may be retained for the periods required by applicable Lithuanian accounting, tax and other laws.
Where deletion is requested, we will assess the request in accordance with applicable legal requirements.
7. INTERNATIONAL DATA TRANSFERS
Some of our service providers, including Shopify, may process or store personal information outside Lithuania, the European Economic Area or the United Kingdom.
Where required, international transfers are protected through recognised legal safeguards, such as adequacy decisions or Standard Contractual Clauses approved by the European Commission or equivalent UK mechanisms.
8. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have the right to:
- Request access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Request restriction of certain processing activities.
- Object to processing based on legitimate interests or for direct marketing.
- Request data portability where applicable.
- Withdraw consent at any time where processing is based on consent.
- Opt out of certain targeted advertising or data-sharing activities where applicable law provides this right.
We may request reasonable verification of your identity before responding to certain requests.
We will respond within the time limits required by applicable law.
You also have the right to lodge a complaint with a competent data protection supervisory authority. In Lithuania, this is the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija).
9. CHILDREN’S PRIVACY
Our website and services are not directed towards children.
We do not knowingly collect personal information from children in circumstances prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can assess the situation and take appropriate action.
10. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, including social media platforms.
These websites operate under their own privacy policies and terms. We encourage visitors to review those policies before providing personal information.
RONJI is not responsible for the privacy practices of websites operated independently by third parties.
11. CHANGES TO THIS POLICY
We may update this Privacy & Cookie Policy from time to time to reflect changes in our services, data processing practices or applicable legal requirements.
The most recent version will be published on our website with an updated revision date.
12. CONTACT
For questions regarding this Privacy & Cookie Policy, personal information or your privacy rights, please contact:
For the purposes of applicable data protection laws, the person or business operating RONJI is the data controller responsible for the personal information described in this policy.
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